Privacy Policy

Last updated: November 12, 2026

This website and coaching service are run by Noah Abatneh, based in Ottawa, Ontario, Canada (“I”, “me”, “NA Training”). This policy explains what personal information I collect, why, and how you can control it.

If you have any question about your information, email me at [email protected].

What I collect

When you apply or book a call:

The parent’s or player’s name, email address and phone number
Information about the player: age, level, position, club, goals and any answers you give in the application
The date and time of your intro call

When you become a client:

Training videos, match footage and test results you send me
Your schedule and training setup (from the onboarding form)
Payment details, which are handled by Stripe. I never see or store full card numbers.

When you visit the website:

Basic usage data such as pages visited and the device and browser used, collected through cookies (see “Cookies and tracking” below)

Why I collect it

To review your application and get back to you
To arrange and run intro calls and coaching sessions
To build and adjust the player’s training plan
To communicate with you by email, text or messaging apps
To take payments
To understand which of my ads and pages work, so I can improve them

I do not sell your personal information, and I do not use it for anything unrelated to the coaching service.

Players under 18

Many players I coach are under 18. When a player is under 18, a parent or guardian is involved in the process and is included in communication with me. Videos and footage of players are only used for coaching. I never share them publicly (for example on social media or the website) without the parent’s or guardian’s permission.

If you believe a child has sent me information without a parent’s knowledge, contact me and I will delete it.

I only share your information with the services I use to run NA Training, and only as needed:

Google Workspace (email, Google Sheets, Google Drive, Google Forms, Google Meet): storing applications, files and running video calls
Cal.com: booking calls
Stripe: processing payments
Twilio and my customer management system: text messaging and keeping track of conversations
Meta (Facebook and Instagram): measuring and improving ads, through the Meta Pixel
My website hosting provider

Some of these services store data outside Canada, for example in the United States. Your information may therefore be subject to the laws of those countries.

I may also share information if required by law.

Cookies and tracking

The website uses cookies and similar technology, including the Meta Pixel. This helps me see which ads lead to applications and show relevant ads to people who visited the site.

You can block or delete cookies in your browser settings, and you can manage how Meta uses your activity for ads in your Facebook or Instagram ad settings.

How long I keep it

Applications that don’t lead to coaching: deleted within 24 months
Client information: kept while we work together and for a reasonable time afterwards for records, then deleted
Payment records: kept as long as required for tax and accounting purposes

You can ask me to delete your information at any time (see below).

Your rights

You can ask me to:

Show you the personal information I hold about you
Correct anything that is wrong
Delete your information, or stop contacting you

Email [email protected] and I’ll respond within 30 days.

If you’re not satisfied with how I handle your request, you can contact the Office of the Privacy Commissioner of Canada.

Security

I use reputable, secure services to store your information and limit access to it. No method of storing data online is 100% secure, but I take reasonable steps to protect it.

Changes to this policy

If I update this policy, I’ll change the date at the top of this page.

Contact

Noah Abatneh, Ottawa, Ontario, Canada [email protected]